Refund policy

Last updated 28 September 2026

Kinance subscriptions are sold by Dodo Payments, our merchant of record, so refunds are paid back by Dodo to the card or method you used.

In short

Free trial: 14 days with no card to start. If you pick a plan during it, your card is saved but not charged until the trial ends, so there’s nothing to refund.
Changed your mind: a full refund if you ask within 14 days of any charge, including renewals.
Cancel any time: in Settings. You keep access until the end of the period you paid for, and you won’t be charged again.
Charged by mistake (a double charge, or a charge after you cancelled): always refunded in full.

After 14 days

We don’t refund part-used monthly or yearly periods after 14 days, except where the law requires it or Kinance was unavailable for a long time because of a fault on our side. Tell us and we’ll look at it fairly.

How to ask

Email [email protected] from your account email and say which charge it is. We reply within 2 working days. Once approved, Dodo usually returns the money within 5 to 10 working days, depending on your bank.